In most cases, verification is instant. We instantly cross-reference your information with our 3rd party KYC/AML partner to confirm your identity. However, in some cases Coinsquare is unable to verify your identity with our instant verification process, and we will request that you submit further documents to verify your account.
If further documents are required (Photo ID, selfie verification, proof-of-address document), the verification turnaround time is up to 4 business days.
For the fastest possible verification, please see our tips and reminders below:
Fill out all personal information fields accurately. Failure to provide accurate information will delay your verification.
Make sure all photo ID documents are valid. We are unable to accept expired documents, even if the expiration date has been extended in your country.
Take all document and selfie photos in a well-lit area without much glare. Natural sunlight is usually the best light source. Coinsquare will reject blurry, or illegible document and selfie photos.
Photograph the entire document and avoid cutting off any corners or sides.
Ensure documents are fully visible and in focus.
For a full list of the verification documents accepted by Coinsquare, see the link below.